We are happy to announce that we are now able to take in person appointments.

We do, however, have new procedures in place to make this possible so that we can keep our patients and staff safe.

We are requiring all staff, patients, and visitors to wear face coverings. We also request that everyone take their temperature prior to coming in. If you have a fever (100.4 or higher per CDC), cough, shortness of breath or difficulty breathing, chills, muscle pain, sore throat, new loss of taste or smell we ask that you reschedule your appointment. Please do not bring unnecessary companions to your appointment.

We are utilizing our online patient portal for you to complete necessary paperwork at home so that check in can involve minimal contact and minimal time in the waiting room.

We encourage you to take any further steps you feel are necessary to maintain your health and safety including texting from your car that you have arrived and waiting there instead of the waiting room and/or rescheduling appointments you feel you would rather wait until a later date to complete.

We continue:
• Enhanced cleaning protocols for our offices and equipment to minimize risk of infection to our patients and staff.
• Refraining from unnecessary contact during all patient visits.
• Limiting patient appointments and patient flow in our office to minimize patient-to-patient contact in waiting areas.

We will also continue to offer drive-thru and remote services and encourage all of our patients to utilize these methods first and only resort to in person visits if needs cannot be met otherwise. Drive thru and remote services include:
• Supply pick-up, including wax guards, ear-tips, and batteries
• Hearing aid repair services
• Remote fine-tuning and counseling for patients
For any of these services, please call, email, or use the web scheduler to confirm availability and set an appointment.

We appreciate your patience and understanding during this time. Your hearing health is important to us, but it is only part of your overall well being. Please remain safe and healthy, and take care of yourself by following government health professional advice, including:
• Wash your hands frequently and effectively — for at least 20 seconds with soap and warm water.
• Use hand sanitizer when hand washing is not an option.
• Practice social distancing and avoid gatherings of 10 or more people.

We will continue to be in touch through email, our website, text, and social media, and will inform you of any additional policy changes as they arise.

As always, you can call us at 704-799-7925 or email us at info@allgenaudio.com.

Take care,
Diana Eshleman, AuD 
All Generations Audiology